Return and Refund Policy

  1. Submitting a Withdrawal Request
    1. In order to process your withdrawal request, you may either:
      1. log in to his account through the website, click on withdrawal, fill out the withdrawal information.
      2. Email [email protected] with your withdrawal request
        1. All compliance documentation must have been received and approved by TradeThunder compliance officer in order to proceed with the withdrawal. Compliance Documents include:
        2. Copy of Legal ID (Passport/Driver’s License)
        3. Proof of Address (Utility Bill)
        4. Copy of front and back of Credit Card used for deposit
    2. Beneficiary Name must match the name on the trading account. Requests to transfer funds to third party will not be processed.
    3. According to generally acceptable AML rules and regulations, withdrawals will be processed as follows:
      1. In the event that the withdrawal is equal or less than the initial deposit via credit card, the withdrawal will be refunded back to the credit card within 48 hours.
      2. In the event that the withdrawal is more than the original deposit amount via credit card the amount of the original deposit will be credited to the original credit card within 48 hours and the remainder will be wired to the customer’s bank account. The following terms apply:
        1. The minimum wire transfer is $300 – any amounts lower than $300 cannot be wired or withdrawn until the player’s balance reaches $300.
        2. All wires are subject to a $35 wire fee.
        3. Wires will be evaluated and approved or not approved within 3-5 business days of being received.
        4. Wires will be processed within once a week on Mondays.
      3. In the event that there are not sufficient funds in the traders account to cover the withdrawal request at the time of the processing of such withdrawal the request will be deemed as invalid and cancelled.
    4. Unless we agree otherwise, withdrawals from the Account may only be made in the same currency in which the respective deposit was made.
    5. In addition, when you deposit or withdraw money for trading purposes using alternative payment methods, you should be aware that additional fees and restrictions may apply.
    6. Without derogating of the foregoing, TradeThunder may execute withdrawals to a different facility than the one used for the deposit, subject to Anti Money-Laundering regulations.
    7. Furthermore, when it comes to withdrawals, clients may be required to present additional information and documents at the company’s sole discretion.
    8. Please note clearly that we are not committed to any time frame set above. It is explicitly agreed that a total delay of up to 30 calendar days shall not be deemed as breach, under any circumstances. Any additional charges imposed by third parties shall be deducted from the deposit or the withdrawal, as applicable.
    9. Additional Charges: If the receiving bank uses an intermediary bank to send/receive funds, you may incur additional fees charged by the intermediary bank. These charges are usually placed for transmitting the wire for your bank. TradeThunder is not involved with and nor has any control over these additional fees. Please check with your financial institution for more information.
  2. Bonus Policy and Non-Deposited Funds

    1. Funds appearing on clients’ account may include agreed or voluntarybonuses and promotions.
    2. TradeThunder offers different Bonus schemes, from time to time, which vary depending on the account type and the deposited amount.
    3. ThoseBonuses and/or promotions, or any other sums not directly deposited by the Client or gained from trading on account of actually deposited funds are Non-Deposited Funds (“Non-Deposited Funds”). Please note unless otherwise explicitly agreed, Non-Deposited Funds are not available for withdrawal, unless certain conditions are met, including, without limitation the followings:
      • a performance of a minimum number of trading transactions;
      • a minimum volume of trading;
      • deposits in certain amounts
  3. Additional Conditions

    Please note this policy cannot be exhaustive, and additional conditions or requirements may apply at any time due to regulations and policies, including those set in order to prevent money laundering. Please note any and all usage of the site and services is subject to the Terms and Conditions, as may be amended from time to time by TradeThunder, at its sole discretion.
    For queries concerning policy matters, please contact us anytime.
    IMPORTANT: ACCOUNT HOLDER IS REQUIRED TO MONITOR ACCOUNT REGULARLY, AND ENSURE THAT AVAILABLE MARGIN EXISTS IN THE ACCOUNT PRIOR TO SUBMITTING THIS REQUEST, AS SUCH WITHDRAWAL MAY HAVE AN IMPACT ON EXISTING OPEN POSITIONS OR TRADING STRATEGY USED.